When you are looking to implement technology required for high volume outbound telephone calling it pays to understand the technology. Let’s review the three most popular automated methods of placing calls.

Preview Dialing

A preview dialer presents the call information prior to placing the call. This gives the agent time to review the customer information and prepare for the call. When the rep is ready they must direct the system to place the call. If the rep wishes they can also decide not to place the call and move on to the next call.
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